Shipping Policy

Shipping from England to customers around the world

Shipping from England to the World

At WindsorCastle.info, we aim to make our products available to customers in the United Kingdom and internationally.

Orders are shipped from England, United Kingdom, using Royal Mail services wherever available.

Royal Mail provides international postal services to destinations around the world, allowing us to send orders to customers in many countries and territories.

Shipping Prices

Shipping prices are based on the individual order and destination. The price can vary depending on:

• The destination country
• The size and weight of the package
• The Royal Mail service selected
• Whether tracking or additional delivery services are required
• Applicable Royal Mail international charges or surcharges

There is therefore no single fixed worldwide shipping price. The applicable shipping charge will be displayed during checkout before you complete your purchase.

United Kingdom Delivery

Orders being delivered within the UK will normally be sent using an appropriate Royal Mail service based on the size and weight of the order.

The available delivery option and applicable price will be displayed at checkout.

International Delivery

We ship from England to international destinations where Royal Mail services are available.

International delivery prices vary according to the destination, package size, package weight and service selected.

For current destination information, please visit the official Royal Mail International Country Guides .

Customs, Duties and Taxes

Customers outside the United Kingdom may be required to pay customs duties, import taxes, VAT or other charges when an order enters their country.

These charges are not included in the WindsorCastle.info shipping charge unless specifically stated at checkout.

Any customs duties, taxes or import charges imposed by the destination country are normally the responsibility of the customer.

Delivery Times

Delivery times depend on the destination country and the Royal Mail service selected.

International deliveries can take longer than UK deliveries because of international transportation, customs processing and local postal services.

Delivery estimates are provided as guidance and are not guaranteed unless the particular Royal Mail service specifically provides a delivery guarantee.

Tracking

Where a tracked Royal Mail service is selected, tracking information will be provided when available.

Customers should keep their tracking information until their order has arrived.

Address Information

Please make sure that your delivery address is complete and accurate before placing your order.

An incorrect or incomplete address may result in delivery delays or the parcel being returned to the sender.

Royal Mail Restrictions

Some products and destinations may be subject to Royal Mail restrictions or prohibited-item rules.

We reserve the right to refuse shipment of an item where Royal Mail or the destination country’s postal or customs regulations do not permit the item to be sent.

Please check the official Royal Mail country guides for destination-specific information.

Changes to Shipping Prices

Royal Mail prices, international services and applicable surcharges can change from time to time.

WindsorCastle.info therefore reserves the right to update shipping charges when Royal Mail changes its postage prices, international services or applicable surcharges.

The shipping price displayed at checkout is the price applicable to the order at the time it is placed.

WindsorCastle.info
Shipping from England to customers around the world using Royal Mail where available.